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bt21's Privacy Policy

Your personal information is our highest priority. Before using the bt21 platform, learn how we collect, store, and protect your data.

Last Updated: This privacy policy is reviewed and updated regularly. Please note the date before reading it and stay aware of any changes.

1. Introduction & Scope of Policy

bt21 ("we", "us", or "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. When you visit our website bt21.lat, create an account, or use any of our services, you voluntarily provide certain information that helps us improve our services.

This privacy policy ("policy") explains how bt21 collects your personal information, how it is used, who it may be shared with, and what control you have over your data. This policy should be read alongside our Terms and Conditions.

This policy applies in the following situations:

  • When browsing or using the bt21.lat website
  • When registering and managing an account on bt21
  • When making deposits, withdrawals, or other financial transactions
  • When contacting our customer support team
  • When participating in promotions or bonus programs

By continuing to use our platform, you are considered to have given your consent to the terms of this policy.

2. What Information We Collect

bt21 collects information about you in two main ways — (a) information you voluntarily provide, and (b) technical information collected automatically.

a. Personal Information You Provide

  • Identity information: Full name, date of birth, nationality
  • Contact information: Email address, mobile number
  • Account information: Username, password (in encrypted form)
  • Financial information: Details of deposit and withdrawal methods (bKash, Nagad, Rocket, Upay, bank account)
  • Identity verification documents: National ID card or passport information, which may be required as part of the KYC (Know Your Customer) process

b. Technical Information Collected Automatically

  • Device information: Device type, operating system, browser version
  • Network information: IP address, internet service provider details
  • Usage information: Pages visited, links clicked, time spent on site, gaming history
  • Cookie and tracking data: Session cookies and performance cookies that keep the website functioning properly

c. Information From Communications

When you contact us via live chat or email, the content and time of that conversation may be stored, and used to improve service quality and resolve disputes.

3. Purpose of Using Your Information

bt21 uses the information collected from you only for the following legitimate purposes:

Account Management

Your information is used to create, verify, manage, and secure your account.

Financial Transaction Processing

To safely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

Fraud Prevention

Used to detect suspicious activity and maintain platform security.

Customer Support

To provide assistance via 24/7 live chat and email, and to resolve your issues quickly.

Your information may also be used for the following purposes:

  • Ensuring compliance with responsible gambling guidelines and identifying problematic gambling patterns
  • Managing bonus and promotion programs
  • Analysing and improving platform performance
  • Meeting applicable legal obligations
  • Sending you relevant offers and updates with your consent

4. Data Storage & Security

bt21 applies industry-standard security measures to keep your personal information safe. Our platform uses SSL (Secure Socket Layer) encryption technology, which protects all data transmitted between your browser and our servers.

Security Measures

  • Encryption: All sensitive data, particularly passwords and financial details, is protected with strong encryption algorithms.
  • Access controls: Only authorised personnel have limited access to your information on a need-to-know basis.
  • Regular audits: Our security systems are regularly tested and reviewed.
  • Firewall and monitoring: Active monitoring systems are in place to prevent unauthorised access.

Data Retention Period

Your personal information will be retained for as long as it is needed to fulfil the purpose for which it was collected. Even after an account is closed, certain information may be retained for the applicable period as required by legal obligations, fraud prevention, or dispute resolution.

When the data retention period ends or the data is no longer needed, we delete it securely or anonymise it so that you can no longer be identified from it.

5. Sharing Information With Third Parties

bt21 does not sell your personal information or rent it to third parties for commercial purposes. However, in certain circumstances, limited information may be shared:

Service Provider Partners

We work with trusted third-party service providers who assist in operating our platform. This includes payment processing services, server hosting, and fraud prevention services. These partners receive only the information necessary to perform their specific functions and are required to follow privacy standards consistent with this policy.

Legal Requirements

In response to a court order, government directive, or other legal obligation, we may provide relevant information to the appropriate authorities. In such cases, we will only disclose the information legally required.

Fraud and Illegal Activity Prevention

Relevant information may be shared with appropriate authorities or industry bodies to prevent money laundering, fraud, or other illegal activities.

Business Transfer

If any part of bt21's business or assets is ever merged, acquired, or transferred, the collected information may be transferred as part of those assets, provided the terms of this policy continue to apply.

6. Cookies and Tracking Technologies

bt21 uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small data files stored on your device.

The cookies we use:

  • Essential cookies: Necessary to maintain login sessions, ensure security, and operate the core functions of the site. The site cannot function properly without these cookies.
  • Functional cookies: Used to remember your language preferences, login status, and other personal settings.
  • Analytical cookies: Help us understand which pages of the website are used most and improve our services.

You can disable cookies through your browser settings. Please note that disabling cookies may cause some site functions to not work properly and may affect your user experience.

7. Your Rights & Choices

As a user of bt21, you have the following rights regarding your personal information:

  • Right of access: You can request to know what information we hold about you. After verification, we will provide you with a copy of that information.
  • Right to rectification: If there are any errors or inaccuracies in your information, you can request a correction.
  • Right to erasure: In certain circumstances you can request that your information be deleted, however if legal obligations exist, it may not be possible to delete all information immediately.
  • Right to restrict processing: In certain cases you can request that processing of your information be limited.
  • Right to object: You can object to your information being used for a particular purpose.
  • Right to opt out of marketing communications: You can unsubscribe from our promotional emails or notifications at any time.

To exercise any of the above rights, please contact our support team. We are committed to responding to your request within a reasonable time after verifying your identity.

8. Protection of Minors

bt21 is strictly not for persons under the age of 21. We do not knowingly collect any personal information from minors or permit them to use our services.

We verify age at the time of account registration. If a person under the age of 21 has provided information in any way, we will delete that information from our system and close the associated account as soon as we are notified.

If a parent or guardian suspects that their minor child has registered on bt21, please contact us immediately.

9. Third-Party Links & Services

The bt21 platform may sometimes contain links to third-party websites or services, such as payment gateways or game provider portals. These external sites have their own privacy policies and bt21 is not responsible for them.

We advise you to read the privacy policy of any site outside our platform before visiting it. bt21 accepts no responsibility for how your information is handled on third-party websites.

10. Changes to This Policy

bt21 reserves the right to update this privacy policy from time to time. This policy may be revised due to business changes, technological developments, or legal requirements.

For significant changes, we will send a notification to your registered email and clearly highlight the change on the website. Continuing to use the platform after a change is made will be considered as your consent to the updated policy.

We advise you to visit this page regularly and stay updated on the latest version of the policy.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights relating to your personal information, please contact us:

Live Chat: Use our live chat for direct 24/7 support

Email: [email protected]

Our support team provides service in both Bengali and English, seven days a week, twenty-four hours a day.

For complaints related to data protection, we will do our best to respond within a reasonable time after receiving your message. Privacy-related complaints are treated by us with the highest priority.

To learn more, visit our FAQ page or the Responsible Gaming section.